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INDIA
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Tel: +91 9037 402 687

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Highland Heights, OH – 44143 Cleveland,
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Tel: +1 905 315 6830
February 1, 2022

My Healing Mate

  • Strategy

    Brand Strategy, UX Strategy

  • Design

    UI/UX Design, Art Direction

  • Client

    My Healing Mate

  • Tags

    Mobile App, Web App

Overview

MHM platform is for patients for sharing their experiences and seek support.

Task

To create an online platform catering to patients/caregivers as a primary user. Expert physicians and health coaches (dieticians, nutritionists and other such consultants) will also be accessing this application for providing services to the patients. The output should be a user-friendly Mobile App, Web App for doctors and clinics, this should be like a community engagement platform that is catering for life-altering patients, so we are aiming to create a complete health ecosystem for cancer patients

Challenges

The doctor-patient digital engagement platform

Our client had a great idea for a healthcare application for Indian patients to share their life-altering conditions, their symptoms, treatments, in a social community and connect and chat with patients with similar conditions. It was also planned to include online patient-doctor consultations, prescription and booking of appointments.

Solution

We’re changing the way people think of UI/UX creation.

To bring this idea to life, 5nart delved deep into the healthcare IT market for such applications, and our experts consulted with doctors and patients and collected data from them. From our various researches, we derived our unique proposition. Reliable, timely, easily accessible communication, be it with fellow community members or medical professionals, seemed a most critical feature especially considering commute challenges and scarcity of experts locally. Video chatting in their native language was found to be the most desired form of engagement.

5nart team performed a detailed comparison study of options available to implement such a feature – a range spanning from built-from-scratch to licensing a healthcare regulation-compliant, third party tool. Given the time constraint imposed by the go-to-market plan, a suitable SDK needed to be selected considering such factors as – compliance, data security, scalability, technology/platform compatibility, workflow flexibility and most importantly, ongoing support.

Fine art - UI UX

Statistics

Project by the numbers.

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Hours Spent
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Team Members
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Global Launches

HOW WE APPORACH IT

Process

Discovery Phase

As a UI/UX specialist in the first step, we do lots of user research and workshops to gain knowledge and understanding of the product that will help us to give the optimized final product

01.

Business Understanding

  • Audience Definition
  • User Research

03.

Understand user needs and goals

  • Design Strategy
  • UX & Analytics Audit

02.

Market Study

  • Competitive Analysis

Define Phase

Draw insights based on the data collected from the Discovery phase. This solves a problem that they are currently facing.

01.

Site Map

File where you provide information about the pages, videos, and other files on your site, and the relationships between them.

03.

Storyboard

Visually predicts user flow in the app and help us to understand the flow of user interaction

05.

User Flow

To figure out the flow of a website or application after you’ve thought about the customer experience and user needs.

02.

User persona

Identifies user goals and user behavior

04.

User Journey Mapping

Visually represents Emotions, Expectations and User Experience

06.

Information Architecture

Focuses on organizing, structuring, and labeling content in an effective and sustainable way.

Design

Turning product ideas into real examples through wireframing and prototyping.

01.

Wireframing

Sketching basic functional screens through low and high fidelity wireframing

03.

Guides & Design System

Creates App theme visual elements

02.

Prototyping

Creates interactive prototype to represents final user flow and experience

04.

Visual Design

Creates visual design that shows the final UI of the product

Result

5nart has designed web and mobile applications

5nart has developed web and mobile applications and has successfully integrated the Agora SDK in its communication modules. The user interface has been designed similar to the common social media applications so that the patient can easily use it. The feature-rich mobile and web application enable patients to share their experience, chat with their peers and seek guidance from experts. Patients can consult doctors online and 5nart ensured the platform fulfilled the HIPAA guidelines and followed the guidelines given by the Ministry of Health.

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